Under the NDIS Practice Standards, registered providers have a legal obligation to report certain incidents to the NDIS Commission within defined timeframes. Failures in incident reporting are among the most common findings in NDIS Commission audits, and they carry serious consequences for provider registration. CareIQ's incident module is designed to make sure nothing falls through the cracks.
In most care organisations, incident reporting relies on a worker recognising that something is reportable, knowing where to find the incident form, completing it accurately, and submitting it in time for a manager to review and escalate. Every one of those steps is a potential failure point. Workers who are tired at the end of a shift, uncertain whether an event meets the threshold for reporting, or simply unfamiliar with the form may document an incident in their progress notes and do nothing more.
CareIQ's note template system includes yes/no incident flag fields that administrators can embed in any template. When a worker marks an incident indicator as "yes" during note completion, the platform automatically creates an incident record for that participant. The incident record is pre-populated from the note: the participant's name, the shift date and time, the worker's name, and the narrative from the note. It is immediately visible on the incident management dashboard, flagged for manager review. The manager receives a notification and can review, add detail, set a severity level, and initiate the reporting workflow — all from within CareIQ.
CareIQ's incident module supports multiple severity levels. Each incident record tracks its resolution status from creation through investigation to resolution. Managers can add investigation notes, record the outcome, and close the incident when appropriate. The full history of each incident is preserved as an auditable record. For organisations preparing for an NDIS audit, the incident register in CareIQ provides a complete, timestamped record of every flagged incident, filterable by date range, severity, participant, and resolution status.
CareIQ's incident module does not operate in isolation. Incident data is visible on the participant's timeline view alongside clinical notes, medications, and shifts — giving care coordinators a chronological picture of each participant's care history. Patterns that might not be visible in individual notes — a participant who has three falls in one month, or repeated incidents involving a specific worker — become apparent when incident data is aggregated on the timeline.
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