Rostering an unqualified or lapsed-credential worker onto a shift is one of the most significant compliance risks an NDIS provider faces. Whether it is a support worker without a current NDWC check, a nurse whose registration has lapsed, or a behaviour support practitioner whose mandatory training has expired, the consequences range from NDIS Commission findings to personal injury liability. CareIQ's qualification tracking system is designed to make this kind of error structurally impossible.
CareIQ allows administrators to create a library of qualification types relevant to their organisation. Each type can be configured with an expiry tracking requirement and a flag that determines whether a lapsed qualification blocks that worker from being rostered. When "blocks rostering" is enabled for a qualification type, any worker whose qualification of that type has expired — or who has not had their qualification verified in the system — cannot be assigned to shifts until the issue is resolved.
For each employee, qualifications are recorded with the issue date, expiry date, and verification status. Documents (certificates, licences) can be uploaded directly to the qualification record. Administrators mark a qualification as verified after reviewing the uploaded document, creating an auditable verification trail.
CareIQ generates expiry alerts at 90, 60, and 30 days before a qualification expires. These alerts are visible on the qualification alerts dashboard, which gives administrators a real-time view of all upcoming and lapsed qualifications across the entire workforce. Once a renewed certificate is uploaded and verified, the rostering block is lifted automatically. The entire process — alert, action, verification, clearance — is handled within CareIQ without manual spreadsheet updates.
Qualification blocking integrates directly with CareIQ's rostering system. When a manager attempts to assign a worker to a shift, the system checks their qualification status. Workers with blocked qualifications are not shown as available for assignment. The open shift marketplace also uses CareIQ's profession-based eligibility system alongside qualification tracking — shifts requiring a specific level or credential are only visible to workers with the appropriate profession level and active relevant qualifications.
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