NDIS registration does not last indefinitely. Registered providers must renew their registration every three years, and the renewal process involves a quality audit conducted by an NDIS Commission-approved auditing body.
The NDIS Commission will send a renewal notice approximately six months before your registration expiry date. Do not wait for this notice to begin preparing. A well-managed renewal process follows this approximate timeline:
Verification audit: Required for lower-risk registration groups. This is largely a documentary review conducted remotely.
Certification audit: Required for higher-risk registration groups including specialist behaviour support, early childhood supports, SIL, and high intensity daily personal activities. This involves both a desktop review and an on-site visit.
Renewal applications are submitted through the myNDIS provider portal. You will need to confirm or update your organisation's legal and trading name, ABN, registration groups, key personnel details, nominated approved auditing body, and self-assessment against the NDIS Practice Standards.
Key documents to have ready include current versions of all policies and procedures, staff training register, worker screening register, incident register, participant file samples, complaints register, and governance documents.
Following the audit, the auditing body provides a report to the NDIS Commission. Non-conformances are classified as major or minor. Major non-conformances must be resolved before registration can be renewed. Minor non-conformances require a corrective action plan. You will typically have 28 days to respond to the audit report before it is finalised.
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