Secure Team Chat

Get participant information off personal WhatsApp

Secure team messaging built for NDIS and aged care — group chats, direct messages, file sharing and calls, all inside a system you control.

Start your free trial Why WhatsApp is a risk →

WhatsApp vs CareIQ Secure Chat

Your team needs to talk. The question is whether participant information sits on personal phones — or in a system you actually control.

WhatsApp groups

  • Participant data stored on personal phones
  • Leaves with every worker who departs
  • No audit trail for compliance or investigations
  • Everyone in the group sees everything
  • One screenshot from a privacy breach
  • Disconnected from your care records

CareIQ Secure Chat

  • Messages stored securely inside CareIQ
  • Remove access instantly when staff leave
  • Full audit trail for NDIS record-keeping
  • Access controlled to who needs it
  • Participant data never on personal devices
  • Sits alongside rostering, notes & records

Everything your team uses WhatsApp for — done safely

Familiar messaging your support workers already know how to use, built for the privacy obligations of NDIS care.

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Group & team chats

Create groups by team, shift or client. Keep the right people in the loop without exposing every conversation to everyone.

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Direct messages

One-to-one conversations between staff, managers and admins — private and recorded under your organisation.

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File & photo sharing

Share documents, shift photos and handover information securely, without it landing in a personal camera roll.

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Voice calls

Start a quick group or one-to-one call when typing is too slow — right inside the platform.

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Audit trail

Every conversation is recorded and retrievable, supporting NDIS Practice Standards record-keeping and investigations.

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Connected to care

Because chat lives alongside rostering, notes and participant records, your team has context without leaving the platform.

Move your team off WhatsApp this week

CareIQ Secure Chat is included with every plan — alongside rostering, clinical notes, SCHADS payroll and NDIS invoicing. Just $6 per staff member / month — every feature included. Start with 2 months free.

Start your free trial