The All-in-One Platform for NDIS and Aged Care Providers

Replace disconnected tools with one system - clinical notes with Care Signals risk flagging, GPS rostering, SCHADS payroll, NDIS billing, and Built-in reports. Australian-built. 2 months free.

🛡️ Also need managed IT & cybersecurity support? Explore CareIQ IT →
🔍 Search clients, staff…
🏠 Dashboard
📋 Care
📅 Shifts
💰 Payroll
📊 Reports
⚠ Behaviour
Today's Overview - Tuesday
12
Shifts today
9
Clocked in
3
Pending
EmployeeParticipantShiftStatus
S. JohnsonMargaret T.AM 09:00✓ In
L. ChenHarold B.AM 10:00✓ In
P. MurrayDorothy W.PM 14:00Assigned
R. KapoorFrancis O.PM 15:00Assigned
K. O'BrienEdna R.Night 21:00Scheduled

Built for Australian NDIS, disability and aged care providers

✓ Core records hosted in Australia (AWS Sydney); some optional features use overseas services ✓ No credit card ✓ SCHADS pay calculated from shifts ✓ Built-in reports

Sound familiar?

Most care providers juggle multiple disconnected tools. CareIQ replaces them all.

Still using spreadsheets for rosters?

CareIQ builds rosters with location-recorded clock-in, handles shift swaps, and uses intelligent staff-to-client matching. No more WhatsApp chaos.

Fix this now →

Drowning in NDIS paperwork?

NDIS invoices generated directly from shifts - export to PRODA in one click. SCHADS pay is calculated from the shifts worked; you check the results against the Award.

Fix this now →

Worried about your next audit?

Care Signals reads every clinical note automatically and flags possible risk language for a person to review. Key actions are logged with user and time.

Fix this now →

What most platforms make you deal with

✕Free-text clinical notes with no structure or handover window
✕Manual Pay Group setup for every time band and every employee
✕Rostering based on availability only, no skill or client matching
✕NDIS invoices built manually after reconciling shifts
✕Incidents recorded on paper, filed away, and forgotten
✕Compliance scattered across email, spreadsheets, and filing cabinets

What CareIQ replaces it with

✓Structured digital notes with 18-hour handover window
✓SCHADS pay calculated from the shifts worked
✓Rostering with location-recorded clock-in and staff-to-client matching
✓NDIS invoices generated from shifts - export to PRODA in one click
✓Care Signals - flags possible risk language in notes for human review
✓Live compliance dashboard - qualifications, breaks, family portal, audits

SWITCHING PLATFORMS

Why providers move to CareIQ

Common reasons we hear from providers switching from other platforms:

⚙️

SCHADS set up with a guided wizard

CareIQ's setup wizard loads the MA000100 award rates for you to check against the Fair Work pay guide.

🔍

Possible risk flagged for review

Care Signals assists coordinators by flagging possible risk language for human review - quoting the exact phrase, with a severity score, explanation, and recommended action.

📱

WhatsApp family updates

When a shift is confirmed or a care note is approved, family members receive a WhatsApp notification automatically. No app downloads, no logins - just a message.

📊

Built-in reports

From NDIS fund depletion forecasting to staff skill gap analysis to medication adherence - all in a single Report Hub. No extra modules, no extra cost.

💰

Less per staff member

CareIQ is $6 per user per month for core rostering, care records, SCHADS payroll and NDIS invoicing, with a 2-month free trial. CareIQ Compliance is a separate subscription.

🇦🇺

Australian, not adapted

Built specifically for the Australian care sector - NDIS, SCHADS, HCP, DSS/CHSP. Not a US or UK platform retrofitted for Australia.

Everything in one platform

Four integrated modules - clinical, workforce, finance, and governance - all connected from day one.

📋

Care Delivery

  • ✓ Structured clinical notes with 18-hr handover
  • ✓ Medication administration records (MAR)
  • ✓ Incident reporting and resolution tracking
  • ✓ Goal-based care plans with progress tracking
  • ✓ Vital signs capture with clinical threshold alerts
  • ✓ Care Signals (risk flagging for review)
👥

Workforce

  • ✓ GPS clock-in/out with geofence verification
  • ✓ Open shift marketplace with auto-assign
  • ✓ Shift swap workflow (request → approve)
  • ✓ Qualification tracking with expiry alerts
  • ✓ Onboarding checklists with document upload
  • ✓ Smart Match staff-to-client skill matching
📈

Finance

  • ✓ SCHADS pay calculated from the shifts worked (MA000100)
  • ✓ NDIS invoicing with PRODA export
  • ✓ Timesheet generation and Xero export
  • ✓ Break compliance and hour-cap enforcement
  • ✓ Travel mileage logging at the current SCHADS rate
  • ✓ NDIS fund depletion forecast
🛡️

Governance

  • ✓ Key actions are logged with user and time
  • ✓ Digital consent forms and client documents
  • ✓ Built-in compliance and analytics reports
  • ✓ Push notifications and in-app team chat
  • ✓ Family portal with WhatsApp notifications
  • ✓ Behaviour support plans (BSP module)

Request a demo built around your service model

If you want to evaluate fit properly, we will show the workflows that matter to your team instead of dropping you into a generic trial without context.

Walk through the exact areas your team cares about

We focus the session around rostering, client records, incidents, NDIS billing, payroll, behaviour workflows, and migration planning. That gives you a clearer buying decision than a fake “video demo” block ever could.

  • Operations fit See how CareIQ handles shifts, notes, incidents, invoices, and payroll together.
  • Implementation scope Understand migration effort, onboarding support, and what it takes to go live.
  • Commercial clarity Pressure-test pricing, support, security, and rollout assumptions before you commit.

Real Outcomes, Not Just Features

CareIQ is built by people who understand the care industry. Here is what changes when you switch.

Save 10+ hours per week on admin

Automated rostering, invoicing, and reporting give you time back for what matters: care.

Never miss an NDIS billing deadline

Automated reminders and one-click claims mean you always bill on time, every time.

Pass audits with confidence

Keep your records in one place. Key actions are logged with user and time.

Keep families informed automatically

Family portal gives loved ones real-time updates on care, activities, and wellbeing.

CareIQ Assist behaviour analysis

Spot patterns and track triggers, with a draft analysis for practitioner review.

One system, not five

Replace your roster app, notes app, billing tool, payroll system, and compliance tracker with one platform.

Start Your Free Trial

Start With a Trial

Get started with your own data, and focus on care.

1

Sign Up

Request your 2-month free trial. No credit card required.

2

Get Started

Import your participants and rosters from CSV yourself. Migration help is available, subject to assessment and agreement with each customer.

3

Build Your First Roster

Add your first participant, roster your first shift and set up SCHADS pay. Support is by email and in the platform.

What teams usually notice in the first 30 days

The first gains are usually operational: fewer handoffs, less duplicate entry, and better visibility across service delivery and admin.

Less double handling

Rosters, notes, incidents, invoicing and payroll live in one operational flow, so teams stop copying the same information across multiple systems.

01
Operational visibility
Better oversight across service delivery and admin
Faster admin cycles

Teams spend less time chasing paper, reconciling shifts, or cleaning billing inputs because the operational record is structured from the start.

02
Cleaner billing and payroll inputs
Less manual reconciliation at the end of the week
Stronger audit readiness

When notes, incidents, medications and approvals are captured in one platform, providers are far less exposed during reviews, investigations, and audits.

03
Clearer records
A more usable compliance trail for leaders and auditors

One Price Per User.

Just $6 per staff member / month - core rostering, care records, SCHADS payroll and NDIS invoicing, no tiers. Pay only for your team size. Family Portal and CareIQ Compliance are separate subscriptions.

Small team

$6/user/mo

Great for 5-15 staff - core platform included

  • ✓ Core modules - clinical, payroll, NDIS
  • ✓ Health Module & CareIQ Assist
  • ✓ Rostering, GPS clock-in/out
  • ✓ SCHADS payroll + Xero
  • ✓ Email support
Start Free Trial

Large provider

$6/user/mo

50+ staff - volume pricing available

  • ✓ Core platform included
  • ✓ Support arrangements agreed individually
  • ✓ Volume discounts at scale
Request a Demo

Every plan includes 2 months free · $6/user/month · Full pricing details →

Frequently Asked Questions

Your core records are stored in Australia (AWS Sydney). All traffic is encrypted in transit, multi-factor authentication is available for your team, and key actions are logged with the user and time. Some optional features use overseas services: CareIQ Assist features are processed by OpenAI in the United States, SMS alerts by Twilio in the United States, and WhatsApp family updates by Meta.

Not at all. CareIQ is designed for care workers, not IT staff. Participant and roster CSV imports are self-serve. Migration help is available, subject to assessment and agreement with each customer. If you can use email, you can use CareIQ.

Yes. Migration help is available, subject to assessment and agreement with each customer, and we agree with you what comes across. We will discuss timing and next steps with you.

Support is by email and in the platform. Phone support is by arrangement, subject to availability. Enterprise support arrangements are agreed individually.

After your 2-month free trial, you choose whether to continue on a plan that fits your organisation. We will never charge you without your consent.

Start Your 2-Month Free Trial

No credit card. We will contact you to get you set up.

  • Core records hosted in Australia (AWS Sydney); some optional features use overseas services · encrypted in transit
  • 2 months free, then just $6 per staff member / month
  • Migration help is available, subject to assessment and agreement with each customer
  • No credit card to start

Get Started Free

Or call us directly: 07 4898 1042 / WhatsApp: 0467 328 172